FAQs

Frequently Asked Questions

What is the return policy?

Due to the consumable nature of this product, we will not be offering refunds or exchanges, but if you have any questions, please reach out to us and we will try to accommodate you! 

Where are our products made?

We are based in Southern California, and all of our products are made in-house. This means that we have full control to oversee the production of all of our snacks to ensure our customers that each batch made meets our high standards. Our team is dedicated to delivering you a premium product that you can trust and enjoy with daily USDA inspections and no added preservatives. We are proud to say that all of our products are made in the US.

What are the types of cuts we use and what kinds of meat do we use?

At Hometown, we are committed to delivering the finest jerkies (beef and pork) to our customers. Our beef jerkies are made from premium eye of round cuts, flank steak cuts, and chuck tender cuts known for their deep flavor and softness. Each cut is carefully selected to ensure that each bite of our jerkies delivers only the best taste and texture to satisfy your snacking needs!

Do we ship internationally?

As of right now, we do not ship internationally.

How can I contact customer service?

You can contact us by using the “Contact” tab in our online store, or you can send an email to faith@legacyfood.com.

How should I store my jerky?

Please store your jerky in a dry area and consume within 3 days after opening the package.

How is Taiwanese jerky different from Western jerky?

Compared to Western jerkies that are limited to only smokey or BBQ flavors, Asian jerkies use a wider variety of spices and flavors that are unique to Asian cuisine. Here at Hometown, we offer flavors that you won’t find anywhere else such as Hot Peppered and Mild 5 Spices. Our jerkies are seasoned with fish sauce, cinnamon, turmeric, lemongrass, and chili peppers, providing an explosion of flavors in each bite. Asian jerky is also much softer, so it’s more satisfying to eat compared to very dry and tough jerkies. This soft texture is achieved through our careful marination and drying process, providing you with flavorful and tender jerky that is guaranteed to satisfy your cravings!

How do I get more discounts?

You can get discounts by creating an account with us by using your email and password by clicking the “create account” button at the log in page. We also offer discounts for returning customers and those who have left a review on our shop. You can find the reviews section at the bottom of the “Home” page or in the “Reviews” page to unlock your savory discount!