FAQs 常見問題:

Frequently Asked Questions

What is the return policy? 退貨規定?

Due to the consumable nature of this product, we will not be offering refunds or exchanges, but if you have any questions, please reach out to us and we will try to accommodate you! 

由於本產品屬於消費品,我們不提供退款或換貨服務。但如果您有任何疑問,請聯絡我們,我們將盡力滿足您的需求!

Where are our products made? 我們的產品產自哪裡?

We are based in Southern California, and all of our products are made in-house. This means that we have full control to oversee the production of all of our snacks to ensure our customers that each batch made meets our high standards. Our team is dedicated to delivering you a premium product that you can trust and enjoy with daily USDA inspections and no added preservatives. We are proud to say that all of our products are made in the US.

我們的總部位於南加州,所有肉乾產品均為美國生產。這意味著我們完全掌控所有零食的生產流程,確保每批產品都符合我們的高標準。我們的團隊致力於為您提供值得信賴的優質產品,我們每天接受美國農業部(USDA)的檢驗,並且不添加任何防腐劑。我們自豪地說,我們所有的產品均在美國製造。

What are the types of cuts we use and what kinds of meat do we use? 我們使用哪些部位的肉品以及哪些種類的肉?

At Hometown, we are committed to delivering the finest jerkies (beef and pork) to our customers. Our beef jerkies are made from premium eye of round cuts, flank steak cuts, and chuck tender cuts known for their deep flavor and softness. Each cut is carefully selected to ensure that each bite of our jerkies delivers only the best taste and texture to satisfy your snacking needs!

在家鄉味,我們致力於為客戶提供最優質的肉乾(牛肉和豬肉)。我們的牛肉乾採用優質肋眼肉、牛腩排和肩胛嫩肉製成,這些肉質鮮美,口感柔嫩。每一塊肉都經過精心挑選,確保每一口都能帶來最佳的口感和口感,滿足您的零食需求!

Do we ship internationally? 我們提供國際配送服務嗎?

As of right now, we do not ship internationally. 目前,我們不提供國際配送服務。

How can I contact customer service? 如何聯絡客服?

You can contact us by using the “Contact” tab in our online store, or you can send an email to info@htjerky.com.

您可以透過我們線上商店的「聯絡我們」連結聯絡我們,也可以發送電子郵件至info@htjerky.com

How should I store my jerky? 如何儲存我的牛肉乾?

Please store your jerky in a dry area and consume within 3 days after opening the package.

請將牛肉乾存放在乾燥處,並在開封後3天內食用.

How is Taiwanese jerky different from Western jerky? 台灣牛肉乾與西方牛肉乾有何不同?

Compared to Western jerkies that are limited to only smokey or BBQ flavors, Asian jerkies use a wider variety of spices and flavors that are unique to Asian cuisine. Here at Hometown, we offer flavors that you won’t find anywhere else such as Hot Peppered and Mild 5 Spices. Our jerkies are seasoned with fish sauce, cinnamon, turmeric, lemongrass, and chili peppers, providing an explosion of flavors in each bite. Asian jerky is also much softer, so it’s more satisfying to eat compared to very dry and tough jerkies. This soft texture is achieved through our careful marination and drying process, providing you with flavorful and tender jerky that is guaranteed to satisfy your cravings!

與僅限於煙燻或燒烤口味的西方牛肉乾相比,亞洲牛肉乾使用了更多種類的香料和亞洲美食獨有的風味。在家鄉味肉乾,我們提供您在其他地方找不到的口味,例如辣味和五香口味。我們的肉乾用魚露、肉桂、薑黃、檸檬草和辣椒調味,每一口都帶來濃鬱的美味。亞洲肉乾也更加柔軟,因此與乾硬的肉乾相比,吃起來更令人滿足。這種柔軟的口感是我們精心醃製和乾燥工藝的結果,為您提供美味鮮嫩的肉乾,保證滿足您的味蕾

How do I get more discounts? 如何獲得更多折扣?

You can get discounts by creating an account with us by using your email and password by clicking the “create account” button at the log in page. We also offer free shipping on orders at $50 or higher!

您可以使用您的郵件地址和密碼建立帳戶,點擊登入頁面上的「建立帳戶」按鈕,即可獲得折扣。我們還為50美元及以上的訂單提供免費送貨